{"id":631,"date":"2024-09-04T12:38:28","date_gmt":"2024-09-04T12:38:28","guid":{"rendered":"https:\/\/knowledge.customerheartbeat.com\/geen-onderdeel-van-een-categorie\/your-results-in-perspective-using-the-benchmark-2\/"},"modified":"2025-05-21T09:16:31","modified_gmt":"2025-05-21T09:16:31","slug":"your-results-in-perspective-using-the-benchmark-2","status":"publish","type":"post","link":"https:\/\/www.knowledge.customerheartbeat.com\/en\/customer-experience\/your-results-in-perspective-using-the-benchmark-2\/","title":{"rendered":"Your results in perspective using the benchmark"},"content":{"rendered":"

Your results in perspective using the benchmark<\/h1><\/div>
When analyzing survey results, you might naturally ask questions like, \u201cIs this good or bad?\u201d and \u201cIs this normal?\u201d These questions are valid, especially when interpreting a score like a 7, which might seem decent but warrants further examination.<\/h5>\n

To accurately assess your results, it\u2019s essential to put them into context. In other words, you need a benchmark for comparison. The best practice is to avoid comparing apples to oranges. Instead, compare your results with historical data from previous measurements or against results from different departments within your organization. This approach provides a more accurate picture.<\/p>\n

In cases where such comparisons aren\u2019t possible, it\u2019s still useful to compare your results with data from other sources, but be cautious not to place too much emphasis on these comparisons. Remember, comparing different contexts can be like comparing apples and oranges.<\/p>\n

Below, we provide some results, including NPS and satisfaction scores (based on the standard Integron questionnaire) for B2B companies in the Netherlands, along with insights into various industries. We\u2019re offering you a broad view of the \u201cfruit bowl\u201d so you can select what is most relevant to you.<\/p>\n<\/div><\/div><\/div>

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Want to know more? Then download the report on customer experience in the Netherlands here<\/a>. <\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

When you start looking at the survey results, questions are bound to come up.
\nThat makes sense.
\nFor example, that 7 you see may sound neat, but is it really? <\/p>\n","protected":false},"author":1,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[30],"class_list":["post-631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-benchmark-en"],"_links":{"self":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/comments?post=631"}],"version-history":[{"count":11,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/631\/revisions"}],"predecessor-version":[{"id":1410,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/631\/revisions\/1410"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/media?parent=631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/categories?post=631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/tags?post=631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}