{"id":356,"date":"2024-07-26T12:37:23","date_gmt":"2024-07-26T12:37:23","guid":{"rendered":"https:\/\/knowledge.customerheartbeat.com\/your-results-in-perspective-using-the-benchmark\/"},"modified":"2025-05-12T11:31:13","modified_gmt":"2025-05-12T11:31:13","slug":"your-results-in-perspective-based-on-the-benchmark","status":"publish","type":"post","link":"https:\/\/www.knowledge.customerheartbeat.com\/en\/employee-experience\/your-results-in-perspective-based-on-the-benchmark\/","title":{"rendered":"Your results in perspective based on the benchmark"},"content":{"rendered":"

Your results in perspective based on the benchmark<\/h1><\/div>
When analyzing survey results, it\u2019s natural to ask questions like, “Is this good or bad?” and “Is this normal?” For instance, a score of 7 might seem acceptable, but what does it really mean?<\/h5>\n

To properly interpret your results, you need to put them in context. In other words, you need a basis for comparison. The key advice here is: avoid comparing apples to oranges. Ideally, compare your results with previous measurements or with results from other departments within the organization. This provides a clearer picture.<\/p>\n

Sometimes direct comparisons aren\u2019t possible, and that\u2019s understandable. In such cases, comparing with other relevant benchmarks can still offer valuable insights. However, keep in mind that these comparisons are not perfect substitutes\u2014they are still apples and oranges.<\/p>\n

Below, we provide results such as eNPS and satisfaction scores based on the standard Integron questionnaire for working people in the Netherlands. We also offer insights into various industries. We present a comprehensive overview, and it’s up to you to determine what is most relevant to your situation.<\/p>\n

Would you like more detailed information? Download the report on employee experience in the Netherlands here (in Dutch).<\/a><\/p>\n<\/div><\/div><\/div>

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Satisfaction per theme<\/h3><\/div><\/div><\/div>
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eNPS per sector<\/h3><\/div>
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Wanneer je de resultaten van het onderzoek gaat bekijken, komen er vast vragen naar boven drijven. Dat is logisch. Die 7 die je bijvoorbeeld ziet klinkt wellicht netjes, maar is dat ook echt zo?\u00a0\u00a0<\/p>\n","protected":false},"author":2,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[30],"class_list":["post-356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-experience","tag-benchmark-en"],"_links":{"self":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/comments?post=356"}],"version-history":[{"count":8,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/356\/revisions"}],"predecessor-version":[{"id":1356,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/posts\/356\/revisions\/1356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/media?parent=356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/categories?post=356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.knowledge.customerheartbeat.com\/en\/wp-json\/wp\/v2\/tags?post=356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}